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RSG® Arrive

Patient Travel Program

Developed specifically for clinical research, RSG® Arrive is a concierge service that manages all travel-related logistics – operational and financial – for patients and site staff. Designed to ease travel burdens, our support can extend to securing travel documentation, providing medical travel companions, arranging for interpreters, and coordinating expedited travel.

Sensitive to the needs of study participants and their families, RSG® Arrive is also designed to comply with sponsor-specific regulatory guidelines.

Leave us a message about your needs

RSG® ARRIVE DELIVERS

65%

Lower patient withdrawal rates.

6940

Miles traveled from Israel to Colorado (longest distance traveled by a patient using RSG® Arrive Plus).

93%

Satisfaction rate according to Site Voice survey results.

RSG Arrive

RSG® Ride

Enhances study convenience for patients – particularly with chronic conditions – who must make multiple visits to the site.

RSG® Arrive

Studies with sites limited to a small number of countries can remove a major barrier to participation with full service transportation (e.g., air, car) and hotel accommodations.

RSG® Arrive Plus

A critical enrollment tactic - particularly for rare disease studies where global recruitment is necessary for success - Arrive Plus offers visa assistance, translation, living accommodations, and companion assistance.

Medical Transportation

For complex travel situations where consistent care and monitoring are needed - such as on long, taxing flights - we provide specialty support that is customized to the needs of the patient.

What sites have to say about the RSG® Arrive

(feedback gathered from: BBK’s Site Voice survey)

BBK does a great job arranging travel for me, and it saves me a huge amount of time.

Site Coordinator, United States

Helps us to satisfy patient needs.

Site Coordinator, italy

Very simple to use, and BBK is very fast to respond...No expenses out of pocket for patients.

Site Coordinator, Canada

MORE ON THE ENGAGED PATIENT

RSG® STUDY BUDDY SERVICE

RSG® CARD

Payment & Reimbursement Program

PATIENT VOICE & CULTURAL ADAPTATION

Referring Physician Outreach