Meeting the Needs of Today’s Clinical Trials
Driven by the Protocol. Unmatched in the industry, RSG® Arrive enhances access to care, removes barriers to participation, and fosters long-term engagement. Developed specifically for clinical research, RSG® Arrive is a concierge service that manages all patient travel – from simple ground transportation to complex international travel. At its core, RSG® Arrive features a commitment to care that transforms the patient experience while accelerating enrollment success.
Enhanced with Precision Support, a model based on matching support to the science of the protocol, RSG® Arrive continues to break new ground. It is the only travel program supplemented by levels of customized support that address the unique needs of each study patient population – replacing the all-too-common one-size-fits-all approach. Precision Support is aligned with the needs of a shifting clinical trial landscape brought on by scientific innovation and targeted treatment approaches.
RSG® Arrive works in tandem with RSG®Card, offering patients an important support option.
RSG® Arrive Delivers!
The Numbers Prove It!
RSG® Arrive reduces withdrawal rates by up to 70%.
Study staff reports a 98% satisfaction rate with RSG® Arrive.
Study sites using RSG® Arrive have a withdrawal rate 58% lower than study sites not using RSG® Arrive.
As an RSG® Arrive driver, the most satisfying part of Viken’s job is building a relationship with the study participants and their caregivers. “You develop a relationship. You know them by their first names and they know you by yours. And you can tell it’s a comfort for them to have the same driver for each appointment, and for that driver to always be there for them, and always to be on time.”
Viken has been a professional driver in Boston for over 18 years, a career defined by a strong work ethic, positive outlook, and commitment to the customer experience. He never hesitates to go above and beyond to ensure the care and comfort of his passengers. “I always try to go the extra mile, offering a hand when needed.”
Living in Boston for over 30 years, Viken enjoys the city’s history, friendly people, and sports teams. “The teams surprise you every year!” He is the proud parent of a son and daughter, and is currently looking forward to watching the final episodes of Game of Thrones with them.
Range of Services
Supports simple to complex patient travel needs –ranging from ground transportation and hotel bookings to visa procurement and medical transport – as well as investigator and site study staff travel. All at competitive pricing.
Over 35 years of patient recruitment expertise channeled into how we approach patient travel.
Clients receive personalized strategic recommendations based on their needs and our extensive knowledge of regulatory guidelines, GDPR, and international travel policy.
Each itinerary is tailored to the individual; each point of contact is personalized to strengthen relationships and enhance engagement.
Built on a foundation of excellence and cutting-edge technology; unburdens study site staff so they can focus on patient care.
Commitment to Care
Patients arrive at appointments hassle- and stress-free so they can concentrate on what really matters to them, their health and well-being.
Featured Precision Support Services
For a full list, please contact us.
IRB and EC regulations. International travel guidelines. Country-specific policies. Knowing how to navigate the complexities of travel and reimbursement can be a challenge. That’s why we offer our clients expert consultation in creating programs strategically aligned to their needs while complying with all laws and regulations.Contact us to learn more
Medical Records Translation
It’s an important service that can easily be overlooked. Just imagine a patient traveling to the United States from the Ukraine arrives for screening and is delayed at the study site because the medical records cannot be understood by the medical team. It happens more often than it should. That’s why we offer a translation service that uses only professional native speakers who specialize in translation of medical material and medical records. It’s done in advance, so the minute the patient arrives at the study site, the screening process can begin.Contact us to learn more
Visa Consultation and Procurement
Securing a visa for cross-border travel can be challenging, especially for inexperienced travelers. It can result in delays and even jeopardize participation. Just imagine if a newborn with spinal muscular atrophy needs to remain pre-symptomatic in order to qualify for a study; time is of the essence. There’s no room for delay. We ensure there are none by working with local government officials to facilitate visa procurement.Contact us to learn more
Imagine enrolling in a study that requires you, and perhaps your family, to relocate for a period of time. This could be disruptive and overwhelming – and for some, it could even be a barrier to participation. We ensure it isn’t by securing appropriate housing accommodations that meet the needs of each study participant.Contact us to learn more
BBK does a great job arranging travel for me, and it saves me a huge amount of time.
Site Coordinator, United States
Helps us to satisfy patient needs.
Site Coordinator, italy
Very simple to use, and BBK is very fast to respond...No expenses out of pocket for patients.