RSG® Arrive
Travel Program

Meeting the Needs of Today’s Clinical Trials

Driven by the Protocol. Unmatched in the industry, RSG® Arrive enhances access to care, removes barriers to participation, and fosters long-term engagement. Developed specifically for clinical research, RSG® Arrive is a concierge service that manages all patient travel – from simple ground transportation to complex international travel. At its core, RSG® Arrive features a commitment to care that transforms the patient experience while accelerating enrollment success.

Enhanced with Precision Support, a model based on matching support to the science of the protocol, RSG® Arrive continues to break new ground. It is the only travel program supplemented by levels of customized support that address the unique needs of each study patient population – replacing the all-too-common one-size-fits-all approach. Precision Support is aligned with the needs of a shifting clinical trial landscape brought on by scientific innovation and targeted treatment approaches.

RSG® Arrive works in tandem with RSG®Card, offering patients an important support option.

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RSG® Arrive Delivers!

The Numbers Prove It!


RSG® Arrive reduces withdrawal rates by up to 70%.


Study staff reports a 98% satisfaction rate with RSG® Arrive.


Study sites using RSG® Arrive have a withdrawal rate 58% lower than study sites not using RSG® Arrive.

RSG® Arrive Driver of the Month

This month we recognize Viken, a driver who exemplifies the qualities that set
RSG® Arrive apart – dedication, commitment to care, and professionalism.


As an RSG® Arrive driver, the most satisfying part of Viken’s job is building a relationship with the study participants and their caregivers. “You develop a relationship. You know them by their first names and they know you by yours. And you can tell it’s a comfort for them to have the same driver for each appointment, and for that driver to always be there for them, and always to be on time.”

Viken has been a professional driver in Boston for over 18 years, a career defined by a strong work ethic, positive outlook, and commitment to the customer experience. He never hesitates to go above and beyond to ensure the care and comfort of his passengers. “I always try to go the extra mile, offering a hand when needed.”

Living in Boston for over 30 years, Viken enjoys the city’s history, friendly people, and sports teams. “The teams surprise you every year!” He is the proud parent of a son and daughter, and is currently looking forward to watching the final episodes of Game of Thrones with them.

Convenience Unmatched!
Keeping Patients Informed Every Step of the Way.

With the RSG® Arrive mobile, patients and study site staff have real-time access to itineraries, travel requests, driver status, and much more!

Arrive Mobile

RSG® Arrive – In a Class by Itself

Range of Services

Supports simple to complex patient travel needs –ranging from ground transportation and hotel bookings to visa procurement and medical transport – as well as investigator and site study staff travel. All at competitive pricing.

Extensive Experience

Over 35 years of patient recruitment expertise channeled into how we approach patient travel.

Consultative Approach

Clients receive personalized strategic recommendations based on their needs and our extensive knowledge of regulatory guidelines, GDPR, and international travel policy.

Patient Centric

Each itinerary is tailored to the individual; each point of contact is personalized to strengthen relationships and enhance engagement.

Innovative Solutions

Built on a foundation of excellence and cutting-edge technology; unburdens study site staff so they can focus on patient care.

Commitment to Care

Patients arrive at appointments hassle- and stress-free so they can concentrate on what really matters to them, their health and well-being.

Precision Support
Personalized to Patient Needs

Precision Support flips the script on the conventional, one-size-fits-all approach to supporting patients throughout their clinical trial journey. It’s an innovative model that meets the needs of today’s sponsors who are embracing personalized approaches to treatment. It takes into account individual differences in medical status, lifestyles, cultural norms, and geographic locations.

Precision Support provides sponsors with the resources they need to align support to their individual protocols and to the needs of individual participants. Services respond to needs identified at the site level. They are based on an assessment conducted by the study doctor and site study staff of the study participant’s individual needs, and then they are implemented following sponsor approval.

RSG ®Arrive in Action

What sites have to say about the RSG® Arrive

(feedback gathered from: BBK’s Site Voice survey)

BBK does a great job arranging travel for me, and it saves me a huge amount of time.

Site Coordinator, United States

Helps us to satisfy patient needs.

Site Coordinator, italy

Very simple to use, and BBK is very fast to respond...No expenses out of pocket for patients.

Site Coordinator, Canada




Payment & Reimbursement Program


Referring Physician Outreach