Site Support

Our site support specialists assist study staff with all aspects of recruitment and engagement, ensuring they feel supported and freed up to focus on patient care. From referral follow-up and local advertisement placement to lost to follow-up and site ambassador programs, we offer scalable services to meet any challenge at any point in the study.

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OUR SITE SUPPORT DELIVERS

100%

Effort we put into ensuring site staff feel supported.

94%

Investigator meeting participants who cite BBK as informative and innovative.

52%

Increase in new digital technology adoption by sites in 2018.

Customized support to strengthen site relationships and energize recruitment efforts.

Study Ambassdor

An ambassador is not one person, it’s a team of auxiliary helpers to PIs and study coordinators who make patients feel cared for — as close to the way they feel when they’ve had a meaningful interaction with a care provider. At BBK, our patient and site support services are perceived as extensions of care. BBK’s call center representatives, transportation providers, reimbursement administrators, site enrollment consultants, investigator meeting presenters, and mobile technology architects all have a stake in the site and patient experience.

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“What A Patient Wants and Sites Need”

What we want to know most is how we can help.

  • Multilingual Helpdesk
  • Study Inbox Management
  • Mobile & Desktop Messaging
  • Controlled Email Communications
  • Innovation Webinars
  • One-on-One Teleconferences
  • On-site Ambassador Assistance
  • Interactive Investigator Meeting Presentations
  • Site Voice
  • Advertising Request Management
  • RSG® Arrive & RSG® Card Site Concierge
  • Real Time Access to Key Study Information

MORE ON THE UNBURDENED SITE

SITE VOICE

STRATEGIC COMMUNICATION TOOLS