Clinical trial patient travel made personal

TCNTM Arrive

TCN Arrive™: Clinical Trial Patient Travel

Remove barriers to study participation with TCNTMArrive, the concierge-supported clinical trial travel management program that is unequaled in the industry.

Simple or complex, local or global, we provide travel and support solutions without burdening your site staff. From professional ground transportation for people of all abilities; to standard air travel and short- or long-term stay accommodations; to visa and passport procurement, urgent chartered air transport, and much more: no matter the challenge, your patients and caregivers will have a safe and seamless travel experience.

Available globally, for small and large trials

Available globally, for small & large trials


Supports patient health, safety and compliance

Supports patient health, safety & compliance

Centrally managed out of TrialCentralNet

Centrally managed out of TrialCentralNet®

Dedicated concierge specialists

Dedicated concierge specialists


24 / 7 support

24/7 support



Mobile app

Mobile app


Ground transportation

Air travel

Hotel & housing accommodations

Visa assistance & procurement

Medical records translation


Nurse travel companions

Patient travel that goes above and beyond

Because no two patients share the same journey, we provide nuanced support. We assess the entire environment to ensure all patient and caregiver needs are met — whether it’s providing a translator or ensuring a vehicle is wheelchair accessible, or securing a visa or arranging for additional support services for an extended stay.

Patient journey

Developed specifically for clinical research, our travel program features dedicated concierge specialists who are guided by critical thinking and problem-solving skills. They create supportive relationships with site staff, helping reduce some of the operational complexities, particularly in decentralized clinical trials.

BBK's concierge advantage


Reaching all corners of the globe

Behind the wheel

Meet a few of our drivers whose dedication, professionalism and commitment to care set TCNTM Arrive apart.

How can we help you today?